Return and Cancellation Policy for KHULNA ENTERPRISE
Last updated: 2024-10-05
ThaReturn and Cancellation Policy of Khulna Enterprise
At Khulna Enterprise, we are committed to providing high-quality products and ensuring customer satisfaction. Our return and cancellation policies are designed to offer flexibility while maintaining fairness.
Return Policy:
1. Eligibility for Returns:
• Products must be returned within 7 days of the original purchase.
• Items should be in their original condition, with all tags and packaging intact.
• Non-Returnable Items: Customized products, discounted/sale items, or items marked as “final sale” are not eligible for return or exchange.
2. Conditions for Returns:
• Unused and Undamaged: Returned items must be unused, undamaged, and in their original condition.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns.
3. Process for Returns:
• In-Store Purchases: For purchases made at our showroom, please bring the product along with the receipt to initiate a return.
• Online Purchases: For online orders, contact us via phone or email within 7 days of receiving the product. We will guide you through the return process, which may include shipping the product back to our store.
4. Refunds and Exchanges:
• Refunds: Eligible returns will be refunded through the original payment method within 7-10 business days after receiving and inspecting the returned product.
• Exchanges: If you wish to exchange an item for a different size or design, we will accommodate the request based on product availability.
5. Return Shipping Costs:
• In-Store Returns: No additional costs are involved.
• Online Returns: Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong or defective item).
Cancellation Policy:
1. Order Cancellation:
• Before Dispatch: You can cancel an order before it has been dispatched by contacting us via phone or email. A full refund will be issued.
• After Dispatch: If the order has already been dispatched, you may still request a return after receiving the product by following the return process mentioned above.
2. Customized or Special Orders:
• Non-Cancellable: Customized or made-to-order products cannot be canceled or returned once the order has been confirmed.
3. Refunds for Canceled Orders:
• For orders canceled before dispatch, refunds will be processed through the original payment method within 7-10 business days.
Important Notes:
• We reserve the right to reject any return or cancellation request that does not meet the criteria outlined above.
• If you receive a damaged or incorrect item, please contact us immediately for resolution.
For further assistance, feel free to contact us at [insert contact details].nk you for shopping at KHULNA ENTERPRISE. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.
1. Refund Policy
We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team as soon as possible to receive the item. We will provide instructions on returning the product, and upon verification, a full refund or replacement will be issued.
Incorrect Items: If you receive an incorrect item, please notify us as soon as possible of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.
2. Return Policy
To initiate a return, please contact our customer service team at 01682111091. Our team will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
Once we receive the returned item and verify its condition, we will process the refund or replacement accordingly. Refunds will be issued to the original payment method.
3. Cancellation Policy
You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately at 01682111091. If the order has already been processed, you may need to follow our return policy upon receipt of the items.
Contact Us 01682111091
If you have any questions about our Refund, Return, and Cancellation Policy, please contact us01682111091 . We are here to assist you and ensure your shopping experience with us is positive and satisfying.